|
Rosanna Moquete |
|
|
West Valley City, Utah 84119 USA |
|
-
|
OBJECTIVE |
|
- |
|
Provide excellent customer service, and data entry.
|
-
|
SKILLS |
|
- |
|
Typing 75 wpm, Data Entry 8,000 -10,000 kph. Great Customer Service skills. 10 key by sight/touch. Familiar with computer software's.
|
-
|
EDUCATION |
||
|
- |
||
|
1970 - 1972 |
Monterey Peninsula College |
Monterey, CA 93940 |
|
AA Degree
- |
||
|
September 1992 - December 1994 |
National University |
Inglewood, CA |
|
4 courses to complete for BA degree
- |
||
-
|
WORK EXPERIENCE |
||
|
- |
||
|
July 2005 - July 2006 |
Convergys (Capital One Project) |
860 N Lavoy Dr., Taylorsville, Utah 84123 |
|
Inbound calls from account holders, increased credit limit, decreased annual percentage rates, handled disputes with merchants on purchases.
- |
||
|
February 2005 - May 2005 |
Teleperformance, Inc |
1991 S 4650 W, Salt Lake City, Utah 84123 |
|
Inbound calls for Bank One (Chase Bank), completed credit card applications, sold additional benefits offered by the bank.
- |
||
|
June 2002 - December 2004 |
Staff Pro, Inc. |
15272 Newsboy Circle, Huntington Beach, CA |
|
Provided customer service, crowd control, usher, ticket taker, audience management, and security for entertainers, and various venues throughout Los Angeles
- |
||
|
1995 - 2002 |
Various Temp Agencies |
Los Angeles, CA |
|
Worked at the University of Calif Book Store, and Cafeteria, paid bills for Myers Property Management, inventory for Bed and Bath., and various financial institutions.
- |
||
|
September 1992 - December 1994 |
National University |
LaCienega Blvd, Inglewood, CA |
|
Provided secretarial skills to the University Dean, typed memos, prepared flyer's charts and graphs, involved with the yearly budget, also helped the faculty with xeroxing, typing, and special projects.
- |
||
|
1991 - 1992 |
Inglewood Park Cemetery |
Florence Ave, Inglewood, CA |
|
Secretary to the VP of Family Services, set appointments, composed and typed letters, interviewed potential employees, files maintenance.
- |
||
|
1970 - 1990 |
US Government, Dept of Army, Navy and DOD Civil Service |
Fort Ord, CA, Fort Knox, Ky and Bad Kissingen, Schweinfurt Germany. |
|
Completed recruiting packets for Medical Personnel to be boarded in the Army Reserves. Custodian of Classified Documents, Supervisor of Child Development with 32 employees and over 100 children daily, Administrative Assistant to the Post Community Commander in Germany, Secretary to the American Elementary School, Schweinfurt Germany.
- |
||
-